DELIVERY & RETURNS
DUE TO COVID-19, WE ARE OPERATING WITH SKELETAL STAFF, PROCESSING MAY TAKE LONGER THAN USUAL. PLEASE NOTE, POST OFFICE & COURIERS MAY ALSO BE EXPERIENCING DELAYS
We will process your order within 1-3 business days. If we are experiencing high volume of orders, shipping may be delayed a few days.
We are a Canadian company and we charge in Canadian Dollars. If you are ordering outside of Canada please use the currency tab to select your country's currency, this will provide you with the approximate converted rate in your country's currency.
STORE PICK UP NOT AVAILABLE AT THIS TIME
Due to delivery delays we are making an effort to deliver the packages ourselves, so you can get your orders faster. Some local addresses are eligible for local deliveries on Wed & Sun:
- If you live in the Tri Cities (Port Moody, Port Coquitlam & Coquitlam) we can deliver your orders on Sundays.
- If you live within 5 kms from our Downtown Vancouver Location (88 W. Pender St. Vancouver) we can deliver your orders on Wednesdays.
If you live in an apartment you have to be home to receive the parcel, otherwise we will not be able to deliver this. Shipping fees still apply for local deliveries. If your order is over $250 you qualify for FREE SHIPPING. Email us to see if you qualify for local delivery: email@example.com.
SHIPPING & DELIVERY:
We ship all items in Vancouver Canada. We can deliver anywhere in:
Canada: Standard Shipping: 2-14 business days | Express: 2-4 business days
USA: Standard Shipping: 7-12 business days
Australia: Standard Shipping: 7-22 business days
United Kingdom: Standard Shipping: 7-22 business days
European Union: Standard Shipping: 7-22 business days
Orders are not shipped or delivered on weekends or holidays.
ORDERS OUTSIDE OF CANADA:
Orders being delivered outside of Canada may be subjected to additional taxes, duties, tariffs, custom clearance charges or VAT. We do not collect this beforehand and can't give you an estimate on the cost because it varies widely around the world.
Everyone's teeth whitens differently. It may take multiple sessions to completely rid your teeth of tough stains. We are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.