DELIVERY & RETURNS

CURRENCY:

We are a Canadian company and we charge in Canadian Dollars. If you are ordering outside of Canada please use the currency tab to select your country's currency, this will provide you with the approximate converted rate in your country's currency.

ORDER PROCESSING:

We will process your order within 1-3 business days. If we are experiencing high volume of orders, shipping may be delayed a few days.

SHIPPING & DELIVERY:

We ship all items in Vancouver Canada. We can deliver anywhere to:

  • Canada: Standard Shipping: 2-14 business days | Express: 2-4 business days
  • USA: Standard Shipping: 7-12 business days
  • Australia: Standard Shipping: 7-22 business days
  • United Kingdom: Standard Shipping: 7-22 business days
  • European Union: Standard Shipping: 7-22 business days

Orders are not shipped or delivered on weekends or holidays.

STORE PICK UP (ONLY AVAILABLE IN VANCOUVER, BC): 

Orders can be picked up the same day (as long as it's within our hours of operations). Please call the Smile Bar first at 604 559 7117 to arrange a pick up time/day.

ORDERS OUTSIDE OF CANADA:

Orders being delivered outside of Canada may be subjected to additional taxes, duties, tariffs, custom clearance charges or VAT. We do not collect this beforehand and can't give you an estimate on the cost because it varies widely around the world.

REFUND POLICY: 

Everyone's teeth whitens differently. It may take multiple sessions to completely rid your teeth of tough stains. We are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.